Data protection

Responsible body in the sense of the data protection laws is:

Sendlhofer's
Owner: Sendlhofer family
Pyrkerstrasse 34
5630 Bad Hofgastein
Austria
Phone +43 6432 3838 0
info@sendlhofers.com

Data Protection Officer within the meaning of the DSGVO: info@sendlhofers.com

Basics
This data protection declaration concerns all persons who use the services of Hotel Sendlhof BetriebsgesmbH, hereinafter referred to as SENDLHOFER`S. We hereby inform you about the type, scope and purpose of the collection and use of your personal data by our company. We respect your privacy and strive to strictly comply with the legal requirements for the processing of your personal data (EU Regulation No. 679/2016 (DSGVO), DSG and TKG 2003). All your personal data will be processed on this basis.

The responsible party for data processing is Hotel Sendlhof BetriebsgesmbH, Pyrkerstr. 34, 5630 Bad Hofgastein.

Information requirements (Art 13 and 14 DSGVO)
Your personal data, that is your master data (surname, first name, address, e-mail address, telephone and fax number, date of birth, customer number) as well as language and car registration number the data in travel documents presented (passport number, passport data, date of birth, issuing authority, period of validity, nationality) and identity cards (identity card, driving licence etc. including issuing authority and period of validity) the data on the method of payment and in connection with payments, in particular with EC cards, credit cards and bank cards the length of stay requested by you as well as destinations, hotels, contact persons, conditions, special services, health data, frequent flyer number, personal preferences related to the stay, which you make known to us, and special categories of data such as health data and data on special needs and marriage/partnership, are required for our services. This also includes bookings for travel, guides, catering, rental vehicles, transfers, registry processing, insurance, events, tours, accreditations, vouchers including customer creation, billing and their verification (B2B, B2C, FIT) and ticket bookings.

This data is therefore stored and processed by us for these purposes and, where necessary, transferred to third parties with whom we cooperate in order to provide the most effective and best possible service for our customers - this may also include service providers in third countries as order processors, software and agency service providers.
We do not use profiling or automated decision-making. The legal bases for these data processing procedures are the fulfilment of our pre-contractual and contractual obligations towards you; your consents, legal, contractual or other legal obligations on our part (e.g. documentation rights and obligations according to accounting, tax and customs law, contracts, reporting, legal disputes) § 96 TKG and our legitimate interests (e.g. improving our customer service, including in the area of direct advertising, or safeguarding our own legal interests). The duration of storage is determined by the duration of our business relationship, the consents you have given, and furthermore by the statutory retention obligations and legal obligations applicable to us. We would like to emphasise that in the case of regular cooperation for our best possible customer service, we strive to know your customer wishes already communicated to us so well that we can continuously and permanently satisfy you.

Our web presence
When you access our website, your access data is automatically collected and stored. This access data may include, in particular, the page accessed, the files viewed, the date and time of the access, the IP address of the user, data of the accessing computer, in particular the browser and the operating system, as well as the amount of data and the message of the successful access. This access data is used by us for internal statistical purposes to ensure the security of our offer and to optimise the offer. In the event of suspicion of an illegal act, the access data will be analysed to preserve evidence.

By entering your personal data in one of our contact forms, you consent to the transmission to and storage and processing by us for the duration of the servicing of this specific enquiry. This applies in particular to your enquiries via contact form, chat and e-mails that you send to us. We need this data to process your enquiry and in these cases also store your IP address for the purpose of preserving evidence. The data is stored for as long as is necessary to answer any additional or subsequently asked questions by you or us.

The legal basis for this data processing is your consent, our pre-contractual and contractual obligations towards you, our legitimate interests and legal obligations of all kinds and § 96 TKG.

Newsletter
You are free to subscribe to our newsletter. The registration, for which you must provide your first and last name as well as your e-mail address and give your consent to receive the newsletter, can only become effective when you confirm a link to the registration, which you will receive by e-mail. In order to be able to provide you with targeted information in the newsletter that is of particular interest to you, we also allow you to provide details of specific interests, key dates, location details and regions and the like when you register.

In each newsletter you receive, you will find all the information you need to unsubscribe. For more information about our newsletters, please contact us at info@sendlhofers.com . We will be happy to help you.

The content of our website has been carefully compiled and checked several times, but we accept no liability for the topicality, correctness and completeness of the information provided. Claims for damages due to the use or non-use of the information or due to the use of incorrect or incomplete information are excluded. All offers are subject to change and non-binding. We reserve the right to change, supplement or delete the offer or parts thereof without prior notice or to temporarily or permanently cease publication of the website.

The content and programming of our website are protected by copyright and ancillary copyright. Any duplication - also in extracts - and public reproduction, in particular the copying of texts, graphics and photos, is prohibited without our prior written consent.

Transmission to third parties / obligations of processors. Your personal data may be transferred by us within the SENDLHOFER`S group of companies, taking into account the permissible purposes of use; to processors (e.g. for our electronic advertising in the form of newsletters) as well as to third parties who need to be involved in the provision of the services you have requested, all of whom have undertaken to us to comply with the applicable data protection standards, may also be transferred outside the EU. If compliance with European data protection standards is not possible - for example, because standard contractual clauses, adequacy decisions or certifications are not guaranteed in the specific case - we will inform you in good time and also obtain the necessary consents from you. For further information, please contact us at info@sendlhofers.com.

Cookies and tracking services
We use cookies, which are small text elements used to store information in web browsers. Cookies are recognised the next time you visit our website and make a significant contribution to speeding up loading processes and making the use of our offers convenient for you. The information recognised and stored by cookies serves to recognise you, but also to analyse your user behaviour. They are stored on the server of the respective provider who, as an order processor, has undertaken to comply with the applicable data protection standards.

After you have visited our website, cookies remain stored on your end device unless you refuse them from the outset or actively delete them. Actively deactivating cookies may impair the functionality of our website for you. You can also prevent cookies from being stored by setting your browser software accordingly. However, we would like to point out that in this case you may not be able to use all the functions of our website.

Furthermore, you can prevent the forwarding of the data generated by the cookie and related to your use of the website (incl. your IP address) to Google as well as the processing of this data by Google by downloading and installing the browser plug-in available on the website google.com. However, the plug-in is only available for certain browser programs.

We also use third-party content on our website to make our internet presence as informative and convenient as possible for you. This includes, for example, Google Maps, RSS feeds or YouTube. These third-party providers receive your IP address for technical reasons. We have no influence on the use of this data by the third-party provider. In this regard, we refer to the data protection declarations of the respective providers.

We use Google Analytics, a web analytics service provided by Google Inc. 1600, Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses cookies. The information generated by the cookie about your user behaviour is usually transmitted to a Google server in the USA and stored there. Your IP address will be shortened beforehand within the European Union and thus anonymised or at least pseudonymised. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

Google uses this information to evaluate your use of the website, to compile reports on website activity and to provide other services to the website operator in connection with website and Internet use. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. In this context, please also note Google's privacy policy, in particular the information available under the following two links:

http://www.google.com/analytics/terms/de.html https://www.google.de/intl/de/policies/

We use Facebook social plug-ins from the social network Facebook, operated by the companies Facebook Ireland Limited, 4 Grand Canal Square Dublin 2, Ireland, and Facebook Inc, 1601 S. California Avenue, Palo Alto, CA 94303, USA. These plug-ins are buttons that Facebook uses to measure who is visiting our website. If the visitor is also registered as a user with Facebook and logged in, additional information is also stored by Facebook. Facebook receives your IP address for technical reasons. We have no influence on the use of this data by Facebook. In this regard, we refer to the data protection declarations of Facebook, in particular the information available under the following link:

https://www.facebook.com/help/568137493302217

You will also find information there on how to block Facebook social plug-ins with your browser.

On this website, we use the tool The Trade Desk from The UK Trade Desk Ltd. (Co. No. 8539108), 10th Floor, 1 Bartholomew Close, London EC1A 7BL, United Kingdom, which collects data for analysis, marketing and optimisation purposes and thereby helps us to improve our marketing measures, our website or app. The data collected is used by The Trade Desk to link advertising contacts and clicks on advertisements with a resulting use of our website. This allows us to determine whether internet users who have seen our ads are visiting our website, what products and content they are interested in. Using The Trade Desk's technology, we can also recognise users of our website and, in the event of future advertising contact, tailor the advertisements in the content to your interests (e.g. products and information viewed). The analysis of advertising contacts, content viewed on our website and the targeted delivery of advertisements based on your interests help us to use our advertising budget more efficiently. Pseudonymous online identification numbers are used for data collection. No unique user-related data such as name or address is stored. All IDs used by us only enable the recognition of your terminal device, your internet browser or the app used. The collected data will not be used to personally identify you as a user of our website or app without your separate consent. The legal basis for the above data processing is our legitimate interest in the aforementioned purposes pursuant to Art. 6(1)(f) DSGVO. If you do not wish to have your data collected by The Trade Desk, you can object HERE (https://www.adsrvr.org/).

For further information on the technology used by The Trade Desk and on data protection, please see the following link: http://thetradedesk.com/general/privacy-policy

Data subject rights / objection / contact
You can request information about your personal data stored by us free of charge at any time. As a data subject, you also have the right of objection, information, deletion, correction, restriction and transfer of your personal data. As we process the data on the basis of our legitimate interests, you generally have the right to object if you have reasons arising from your particular situation that speak against this processing. As we (also) process the data for direct marketing, you can object to this processing for direct marketing purposes at any time.

You can revoke a data protection consent that you have given us at any time. The revocation does not affect the lawfulness of the processing carried out up to that point. A revocation has the consequence that we no longer process your data for the above-mentioned purposes from that point on. For a revocation and more detailed information on your rights as a data subject, please contact us at info@sendlhofers.com . We will be happy to help you.

The Austrian Data Protection Authority (DPA), Barichgasse 40-42, 1030 Vienna, is the competent supervisory authority for complaints.

Other
We have implemented organisational and technical safeguards, which we evaluate on an ongoing basis and adapt as necessary, to protect your personal data stored and processed by us.

We reserve the right to change this privacy policy at any time and to adapt it to new developments. The new version will apply from the time it is made available on our website. The current version of the data protection declaration is available at any time on the website under data protection, our imprint under imprint.

 

etracker
The provider of this website uses the services of etracker GmbH, Hamburg, Germany (www.etracker.com) to analyse usage data. We do not use cookies for web analysis by default. If we use analysis and optimisation cookies, we will obtain your explicit consent separately in advance. If this is the case and you agree, cookies are used to enable a statistical range analysis of this website, a measurement of the success of our online marketing measures and test procedures, e.g. to test and optimise different versions of our online offer or its components. Cookies are small text files that are stored by the Internet browser on the user's device. etracker cookies do not contain any information that could identify a user.

The data generated by etracker on behalf of the provider of this website is processed and stored by etracker solely in Germany by commission of the provider of this website and is thus subject tothe strict German and European data protection laws and standards. In this regard, etracker was independently checked, certified and awarded with theePrivacyseal data protection seal of approval.

The data processing is based on Art. 6 Section 1 lit f (legitimate interest) of the General Data Protection Regulation (GDPR). Our legitimate interest is the optimisation of our online offer and our website. As the privacy of our visitors is very important to us, the data that may possibly allow a reference to an individual person, such as IP address, registration or device IDs, will be anonymised or pseudonymised as soon as possible. etracker does not use the data for any other purpose, combine it with other data or pass it on to third parties.

You can object to the outlined data processing at any time. Your objection has no disadvantageous consequences.

My visit data is used for web analysis.
Further information on data protection with etracker can be found here.